In addition, you will: 

• Translate commercial and strategic objectives into practical airline loyalty system solutions across Velocity and Virgin Australia Business Flyer.
• Lead and develop a specialist Loyalty Airline Partner Operations team, fostering a high-performance, customer-focused culture.
• Oversee the technical onboarding and integration of new airline loyalty partners across multiple platforms and touchpoints.
• Act as the subject matter expert for airline loyalty system capabilities across Velocity, Virgin Australia, and Virgin Australia Business Flyer initiatives.
• Manage the operations of our core airline loyalty platforms, including Sabre and ALMS, ensuring stable, scalable, and compliant operations.
• Lead the planning and delivery of airline loyalty campaigns, system enhancements, and platform releases.
• Govern User Acceptance Testing (UAT), customer verification testing, and production validation for new or enhanced solutions.
• Manage internal and external service provider relationships and SLAs to deliver complex changes across critical systems.
• Serve as the final escalation point for Loyalty Airline Operations incidents, partnering with business and technology teams to resolve production issues and defects.
• Drive continuous improvement across airline loyalty processes, systems, and member experiences.

You’ll be great in this role if you have:

• Strong experience with airline reservation and loyalty systems, including points and Status Credit earn, redemption, and tier recognition (Sabre experience highly desirable).
• Proven capability in functional and systems analysis and the delivery of complex airline or loyalty system changes.
• Experience leading technical streams or acting as a project lead within large, multi-department programs.
• Demonstrated experience managing software vendors, system integrations, and service delivery against SLAs.
• Hands-on operational experience supporting critical production systems, including incident management and defect resolution.
• Experience delivering in Agile environments, including planning, prioritisation, and User Acceptance Testing (UAT).
• Strong documentation skills and deep knowledge of airline industry standards, passenger service systems, and loyalty program design (e.g. IATA, ATPCO).